Contact information

 

CONTACT POLICY 

Effective Date: January 2025 

Version: 1.0 

OFFICIAL BUSINESS CONTACT INFORMATION 

Our primary customer support operates through multiple channels designed to provide efficient, trackable assistance to all customers. The main support email address at support@FlippaPlugz serves as our official communication channel for all customer service inquiries. This system provides automated confirmation of all messages received, assigns unique ticket reference numbers for easy tracking, and integrates directly with Shopify for seamless order lookup and verification. 

Our Discord server represents a secondary support channel where customers can create support tickets with proof of purchase. This community-based platform allows for peer support while maintaining official assistance through our ticket system. The Discord server requires verification of purchase before granting access to support channels, ensuring only legitimate customers receive assistance. We maintain active moderation to ensure professional, helpful interactions within our community. 

FlippaPlugz operates as a digital commerce enterprise built on the Shopify platform, specializing exclusively in information products. The website theme was provided by shopify@scaled.info, who supplied only the theme file and has no involvement in customer support, business operations, or any other aspect of our business. All support inquiries should be directed to FlippaPlugz directly, not to any theme provider or third party. We operate entirely online with no physical retail location, and physical mail should never be sent for returns, exchanges, or support issues as we do not maintain facilities to receive or process physical items.